Would you enjoy working as a customer service representative for a dynamic and fast growing company? Are you interested in working within an exciting and unique call center as part of an award winning company? As a Customer Service Representative at Special Needs Group, you will get that opportunity and so much more!
Special Needs Group is a global provider of special needs equipment for travelers and the travel industry. Special Needs Group is the exclusive supplier for Norwegian Cruise Lines and a preferred partner supplier for Royal Caribbean, Carnival Cruise Lines, Holland America and other major cruise lines as well as a preferred partner of Cruise Line Industry Association (CLIA), the world’s largest cruise line association, and a corporate sponsor of the Society for Accessible Travel & Hospitality (SATH), an organization dedicated to raising awareness of the needs of all travelers with disabilities.
Special Needs Group is on a mission to deliver an accessible world and we are looking for Customer Service Representatives who will join us to spread that mission to the traveling public!
Visit us at: www.specialneedsgroup.com
Job Responsibilities
The primary responsibility includes handling all activities related to the quoting, processing, and expediting of customer orders. Specifically:
-Part of a team who answers customer calls, faxes, web orders, and emails. CSR will typically handle 50 or more calls and emails a day
-Handle phone calls with delivery teams and suppliers to insure prompt deliveries
-Research and resolve customer complaints
-Maintain positive relationships with customers, suppliers and co-workers
Job Requirements
A successful Customer Service Representative will have a strong desire to provide customer service within a call center environment. Additionally, you will need:
Recent customer service, retail or call center experience a plus
High level of PC knowledge and MS Office
Excellent interpersonal, organizational and communication skills (both verbal and written) required
Strong listening skills, professional telephone manner and ability to deal tactfully and effectively with customers in a fast paced customer focused call center
Ability to get along with others, accept constructive feedback and exhibit a positive attitude
Demonstrated passion for excellence with respect to treating and caring for customers
Ability to work effectively in a team environment
Ability to work in a fast paced production environment
High school diploma
Must be able to type a minimum of 30 wpm
Must be flexible to work shifts as required (evenings, weekends and holidays)
Must be able to pass a background check
Good references and attendance records
Benefits
Providing high level customer service can be challenging, so we offer our Customer Service Representatives a competitive salary and benefits package that includes:
Paid Vacation
Health Insurance Plans available
“Employee Oriented" Employer
Paid training program
Casual dress code
**Local Candidates Only**
Submit your resume and cover letter to: employment@specialneedsgroup.com
A unique, stable and fun call center environment - It’s all here for you as a Customer Service Representative for Special Needs Group!
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